Here are some of the most common questions to help speed up your troubleshooting process.
📶 Check your SIM card
Ensure it has credit and was topped up within the last 12 months. Also confirm your Map/App subscription is renewed.👉 To check, open your app, scroll to the bottom of the info menu, and tap on the expiry date.
🔌 Check the power supply
Unplug and reconnect the unit to confirm all LEDs light up. If not, inspect the fuse and wiring. 📱 Restart your phone and app
🌐 Check your internet connection
Try playing a video on YouTube. If it doesn’t load, restart your router or switch to mobile data.
📡 Check reception
Ensure the tracker is outdoors with 4G coverage. Set it to 30-second recording mode and drive away from buildings to test signal strength.
📶 Check your SIM card and Map/App fee
Make sure your SIM card has available credit and that your Map/App subscription is current.
👉 To confirm, open your app, scroll to the bottom of the info menu, and tap the expiry date.
🔋 Check power and status
Quickly press the power button (less than 1 second) — if the tracker flashes, it is turned on.
If there’s no flash, press and hold for 3–5 seconds to see if all lights come on, then take it outside to get signal.
⚡ Check charging and clean the port
If the lights still don’t come on, connect the charger and make sure it’s charging.
Clean the charging port carefully if it appears dirty — a blocked or corroded port can prevent proper charging.
📶 Check your phone’s internet connection
Restart your phone and open a browser to confirm you can access web pages.
🧰 Check for app maintenance
Occasionally, the app may be undergoing maintenance. If you suspect this, email support@lintek.co.nz to confirm.
📶 Check your SIM card and Map/App fee
Make sure your SIM card has available credit, and that your Map/App subscription is current. 👉 You can confirm by scrolling to the bottom of your app’s info menu and tapping the expiry date.
🔋 Check power and status
Ensure the tracker is charged, turned on, and taken outside (not left indoors).
Press the SOS button — if you see a quick flash but no notification in the app, the issue is likely SIM-related (especially if the green LED flashes every few seconds).
📶 Check your phone’s internet connection
Restart your phone and open a browser to confirm you can access web pages.
🧰 Check for app maintenance
Occasionally, the app may be under maintenance. If you suspect this, email support@lintek.co.nz to confirm.
Firstly, check you are not on a 30min, 1 hour, or 2 hour reporting mode. Switch to 30 seconds mode first. If device is at home, indoor and on a long reporting mode there will be minimal updates as these modes are made to specifically save power and only provide updates if detected away and on the move.
Check GPS visibility
GPS signals don’t work well indoors or under cover. If the tracker is not in clear sky view, you may see inaccurate locations (20–300 m off). Occasionally a strong signal may bounce through a window or door. Go out for a test drive.
Check mobile (GSM) coverage
The tracker needs both GPS and mobile network signals to update. If either is missing, it won’t send data — similar to trying to make a phone call with no reception. Go for a drive to see if this changes as some areas will have poorer reception making it harder to update.
Check the timestamp
Look at the time stamp in the app’s lower menu. If it shows a date from days or months ago, the tracker is no longer updating. This could indicate a SIM issue, expired Map/App fee, or a hardware/wiring fault.